biga10 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how biga10.cam (the "Company", "biga10", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information obtained from users ("User", "Player", "you", or "your") of our online gaming platform, website, mobile applications, and related services (collectively, the "Services").

biga10 is committed to protecting your privacy and complying with all applicable data protection laws in the Republic of the Philippines, including but not limited to the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances from the National Privacy Commission (NPC). We also adhere to international data protection standards where applicable to our operations.

By accessing or using biga10 Services, creating an account, or providing personal information to us, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with this Policy, you must discontinue use of our Services immediately.

2. Information We Collect

biga10 collects various types of personal information necessary to provide gaming services, comply with legal obligations, prevent fraud, and improve user experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: When you create a biga10 account, we collect your full legal name, date of birth, gender, residential address in the Philippines, mobile telephone number, email address, username, and password. This information is necessary to establish and maintain your account, verify your identity, and comply with Know Your Customer (KYC) requirements mandated by PAGCOR.
• Identity Verification Documents: To comply with Anti-Money Laundering (AML) regulations and PAGCOR licensing requirements, we collect copies of government-issued identification documents such as Philippine Passport, Driver's License, UMID, Postal ID, National ID, or other valid identification. We also collect proof of address documents such as utility bills, bank statements, or government correspondence showing your current residential address.
• Payment Information: When you deposit or withdraw funds, we collect payment method details including GCash account information (name and mobile number), Maya/PayMaya account details, bank account numbers and names for bank transfers, and transaction receipts or confirmations. Note that biga10 does not directly store complete credit card numbers or sensitive payment credentials — these are processed securely by our licensed payment service providers.
• Communication Records: When you contact customer support via live chat, email, or other channels, we collect and store the content of your communications, your account details, and information about the nature of your inquiry or complaint. This helps us provide effective support and improve service quality.
• Voluntary Information: You may choose to provide additional information such as profile photos, preferences for game types, communication preferences, and feedback through surveys or promotional campaigns.

2.2 Information Collected Automatically

• Gaming Activity Data: We automatically record your gaming activity including games played, bets placed, stake amounts, winnings and losses, bonus claims and usage, loyalty points earned, VIP tier status, and transaction history. This data is necessary to operate gaming services, process payouts, prevent fraud, and comply with gaming regulations.
• Device and Technical Information: When you access biga10 Services, we automatically collect technical information about your device and connection including IP address, device type and model, operating system and version, browser type and version, screen resolution, language settings, time zone, and mobile network information. This helps us optimize performance, detect fraud, and provide technical support.
• Usage and Analytics Data: We collect information about how you interact with our Services including pages visited, features used, time spent on different sections, navigation patterns, search queries, links clicked, and error logs. This helps us understand user behavior, improve user experience, and develop new features.
• Location Data: We collect general geographic location information based on your IP address to verify that you are accessing Services from within the Philippines and to comply with geo-blocking requirements for jurisdictions where online gaming is restricted. We do not collect precise GPS location data unless you explicitly grant permission through your device settings.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to recognize your device, remember your preferences, authenticate your session, prevent fraud, and analyze website traffic. You can control cookie settings through your browser, but disabling certain cookies may affect functionality of the Services.

2.3 Information from Third-Party Sources

We may receive information about you from third parties including payment processors who provide transaction details and fraud screening results, identity verification services that confirm the authenticity of your documents, credit reference agencies (where permitted by law) to assess creditworthiness for certain promotions, social media platforms if you choose to register or log in using social media credentials, and affiliates or marketing partners who referred you to biga10.

3. How We Use Your Information

biga10 uses your personal information for the following purposes, all of which are necessary to provide gaming services, comply with legal obligations, or pursue legitimate business interests:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your biga10 account
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, live dealer tables, sports betting, and other gaming services
• Tracking your gaming activity, balance, bonuses, and loyalty rewards
• Processing promotions, bonuses, free spins, and tournament entries
• Communicating with you about your account, transactions, and service updates
• Providing customer support and responding to inquiries

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement) as mandated by PAGCOR regulations
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Reporting to PAGCOR and other regulatory authorities as required by law
• Cooperating with law enforcement investigations and legal proceedings
• Maintaining records for audit and compliance purposes as required by gaming regulations
• Implementing responsible gaming measures and self-exclusion programs

3.3 Fraud Prevention and Security

• Detecting and preventing fraudulent activity, cheating, collusion, and bonus abuse
• Monitoring accounts for suspicious behavior or unauthorized access
• Verifying the legitimacy of transactions and payment methods
• Protecting against cyberattacks, data breaches, and other security threats
• Enforcing our Terms and Conditions and other policies
• Investigating suspected violations and taking appropriate action

3.4 Service Improvement and Personalization

• Analyzing usage patterns to improve website functionality and user experience
• Developing and testing new features, games, and services
• Personalizing content, game recommendations, and promotions based on your preferences and activity
• Conducting market research and gathering user feedback
• Optimizing platform performance, speed, and reliability

3.5 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications about new games, bonuses, tournaments, and special offers (you can opt out at any time)
• Displaying targeted advertisements on our platform based on your gaming interests
• Conducting promotional campaigns, contests, and giveaways
• Building customer relationships and loyalty programs

4. How We Share Your Information

biga10 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients when necessary to provide Services, comply with legal obligations, or protect our legitimate interests:

4.1 Regulatory Authorities and Government Agencies

We share information with PAGCOR and other gaming regulators to comply with licensing requirements and reporting obligations, the National Privacy Commission (NPC) if required for data protection compliance, law enforcement agencies when legally required by court order, subpoena, or warrant, tax authorities for tax reporting and compliance purposes, and Anti-Money Laundering Council (AMLC) for suspicious transaction reporting as required by law.

4.2 Service Providers and Business Partners

We engage third-party service providers who assist us in operating the Services including:

• Payment processors (GCash, Maya, banks, and payment gateways) who process deposits and withdrawals on our behalf
• Identity verification and KYC service providers who authenticate your documents and confirm your identity
• Game providers (Evolution Gaming, Pragmatic Play, PG Soft, JILI Gaming, etc.) who supply casino games and live dealer services
• Cloud hosting and data storage providers who maintain our technical infrastructure
• Customer support platforms and communication tools
• Marketing and analytics services that help us understand user behavior and improve Services
• Fraud detection and prevention services
• Legal, accounting, and professional advisors

All service providers are contractually required to protect your personal information, use it only for the purposes we specify, and comply with applicable data protection laws.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. You will be notified of any such change via email or prominent notice on our website.

4.4 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to comply with a legal obligation, court order, or government request, protect and defend the rights or property of biga10, prevent fraud or other illegal activity, investigate potential violations of our Terms and Conditions, or protect the safety and security of users or the public.

5. Data Security

biga10 implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Secure data storage with encryption at rest for sensitive information
• Firewalls, intrusion detection systems, and regular security audits
• Access controls ensuring only authorized personnel can access personal data on a need-to-know basis
• Regular security training for employees handling personal information
• Secure authentication mechanisms including two-factor authentication options
• Regular backups and disaster recovery procedures
• Compliance with PCI-DSS standards for payment card data (where applicable)

While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any unauthorized access or security breach.

6. Data Retention

biga10 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus five (5) years after account closure to comply with PAGCOR record-keeping requirements and AML regulations.
• Transaction Records: Retained for seven (7) years as required by Philippine tax and financial regulations.
• Gaming Activity Logs: Retained for five (5) years to comply with gaming regulations and for dispute resolution purposes.
• Communication Records: Customer support chat logs and emails retained for two (2) years for quality assurance and training purposes.
• Marketing Data: Retained until you withdraw consent or for three (3) years after your last interaction with our marketing communications.
• Technical Logs: Server logs and analytics data typically retained for one (1) year.

After the applicable retention period expires, we securely delete or anonymize your personal information unless longer retention is required by law or necessary to protect our legal rights.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights regarding your personal information:

7.1 Right to Be Informed

You have the right to be informed about how your personal data is collected, used, shared, and protected. This Privacy Policy serves as our primary means of providing such information.

7.2 Right to Access

You have the right to request access to the personal information we hold about you. You can view most account information through your biga10 dashboard. For additional information, contact our Data Privacy Officer.

7.3 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account details through your profile settings, or contact customer support for assistance.

7.4 Right to Erasure (Right to Be Forgotten)

You have the right to request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, you withdraw consent and there is no other legal basis for processing, the data was unlawfully processed, or erasure is required by law. Note that we may be required to retain certain information to comply with legal obligations even after you request deletion.

7.5 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes, automated decision-making including profiling, or processing based on legitimate interests. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences.

7.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller where technically feasible.

7.7 Right to Lodge a Complaint

If you believe biga10 has violated your privacy rights or data protection laws, you have the right to file a complaint with the National Privacy Commission of the Philippines. Contact details: National Privacy Commission, 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Philippines. Email: [email protected]. Website: www.privacy.gov.ph

To exercise any of these rights, please contact our Data Privacy Officer using the contact information provided in Section 10 below. We will respond to your request within thirty (30) days as required by law.

8. International Data Transfers

biga10 primarily stores and processes your personal information within the Philippines. However, some of our service providers (such as cloud hosting providers, payment processors, or game suppliers) may be located in other countries. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with the Data Privacy Act of 2012 and NPC Circular 16-03 on Security of Personal Data in Government.

These safeguards may include Standard Contractual Clauses approved by the National Privacy Commission, adequacy determinations recognizing that the destination country provides adequate data protection, or your explicit consent to the transfer. If you have questions about international data transfers, please contact our Data Privacy Officer.

9. Children's Privacy

biga10 Services are strictly intended for individuals aged 21 years and older as required by PAGCOR regulations and Republic Act No. 9287. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a person under 21, we will immediately delete such information and close the associated account.

Parents or guardians who believe their child under 21 has provided personal information to biga10 should contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

biga10 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by email, through a prominent notice on our website, or via in-app notification. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

Your continued use of biga10 Services after we post changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact our Data Privacy Officer:

• Data Privacy Officer: biga10 Data Protection Team
• Email: [email protected] (plain text only, not a clickable link)
• Customer Support: Available 24/7 via live chat on biga10.cam (Tagalog and English)
• Response Time: We aim to respond to all privacy inquiries within thirty (30) days as required by the Data Privacy Act of 2012

For general customer support inquiries unrelated to privacy, please use our standard support channels: [email protected] (plain text, not clickable) or 24/7 live chat on our website.